99ph Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

1. Information We Collect

When you register for a 99ph account, we collect the personal information you provide directly — this includes your full name, date of birth, email address, mobile number, and any identity documents submitted for verification purposes. When you use the platform, we also automatically collect certain technical information such as your IP address, device type, browser version, operating system, and session timestamps, which helps us detect unusual access patterns and keep your account secure. Transaction data — including deposit amounts, withdrawal requests, payment method details, and betting activity — is recorded to process your account transactions accurately and to fulfil our obligations under applicable Philippine regulations. We may also collect information you voluntarily provide when you contact our support team, including the content of your messages and any attachments you send. All information collected is limited to what is reasonably necessary to provide the platform services described on this site. We do not collect sensitive personal information such as biometric data, religious beliefs, or political affiliations — and we never will.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your 99ph account, verify your identity in line with responsible gaming and regulatory requirements, and process your deposits and withdrawals efficiently. We use your contact details to send account-related communications such as registration confirmations, transaction receipts, security alerts, and — where you have opted in — platform updates relevant to your gaming activity. Technical data such as IP addresses and device fingerprints is analysed to detect fraud, prevent unauthorised access, and ensure that the platform remains a safe environment for every registered member in the Philippines. Your activity data — including games played and session frequency — may be used in aggregate, anonymised form to improve platform features, identify popular content, and inform responsible gaming interventions where patterns suggest a member may need support. We do not use your personal data to build profiles for sale to advertisers, and we do not share individual-level data with marketing partners. Any processing of your data is grounded in a lawful basis under Philippine data privacy law, including your consent at registration, the performance of your account contract, and our legitimate interest in maintaining platform security.

3. Sharing of Your Information

99ph does not sell, rent, or trade your personal information to any third party for commercial purposes — this is a firm commitment that forms the foundation of our approach to data privacy. We may share limited personal data with trusted third-party service providers who help us operate the platform, including payment processors, identity verification services, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In the event that Philippine law, a court order, or a regulatory authority requires us to disclose personal information, we will comply with that legal obligation and, where permitted, will notify you of the disclosure. If 99ph undergoes a business restructuring or acquisition in the future, personal data held on registered members may form part of the transferred assets — in such a case, the receiving entity would be required to honour the commitments set out in this Privacy Policy. We will never share your individual account data with other players or disclose your identity to any third party without your explicit consent, except where legally compelled to do so. If you have concerns about a specific data-sharing scenario, you are welcome to write to [email protected] for clarification.

4. Data Retention and Security

We retain your personal data for as long as your account is active and for a reasonable period afterwards to fulfil any outstanding legal, regulatory, or financial obligations that may arise under Philippine law. Transaction records, identity verification documents, and account activity logs may be kept for up to five years after account closure to comply with anti-money-laundering and regulatory record-keeping requirements applicable to online gaming platforms operating in the Philippines. 99ph uses industry-standard technical and organisational security measures to protect your data — including encrypted storage, access controls, and regular security reviews — to reduce the risk of unauthorised access, loss, or disclosure. While no digital platform can guarantee absolute security, we take every reasonable step to protect the personal information of our members and to respond quickly in the event of any incident. You also play an important role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect any unauthorised access to your account.

5. Cookies and Tracking Technologies

The 99ph platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and help us understand how members navigate the site so we can improve the overall experience. Essential cookies are required for the platform to function — without them, features such as account login and secure session management would not work. Analytics cookies, where used, collect anonymous, aggregated data about page visits and feature usage — no individually identifiable information is extracted from these cookies. You can manage or disable non-essential cookies through your browser settings at any time, although doing so may affect certain aspects of your experience on the platform. We do not use tracking technologies to serve targeted advertising to our members or to share browsing behaviour with external advertising networks. Our cookie practices are designed to be transparent, minimal, and proportionate to the needs of running a secure and functional gaming platform for Filipino players.

6. Your Rights as a Data Subject

As a registered member and data subject under Philippine data privacy law, you have the right to access the personal information we hold about you and to request a copy in a readable format at any time. You have the right to correct any inaccurate or incomplete personal information on your account — you can update many details directly through your account settings, or by contacting [email protected]. If you wish to have your personal data deleted, you may submit a request to [email protected] — we will action your request as quickly as possible, subject to any retention obligations required by law or regulation. You also have the right to object to or restrict certain types of processing, including direct marketing communications, and to withdraw consent for optional data uses at any time without affecting the lawfulness of processing that occurred before your withdrawal. If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines. We are committed to responding to any data rights request within 30 days of receipt and to treating every request with the seriousness and respect it deserves.